• Multiple procedures or appointments 
• If your appointment is clinically urgent 
• Procedures (injections etc) 
• If the patient is under the age of 16 years 

If you are unsure please push the Book appointment button and our system will guide you through the process.

Alternatively, always feel free to give our friendly Customer Care Team a call on 03 962 5702. 

• On arrival, our reception team will welcome you and confirm your personal details
• You may be required to complete additional forms
• A technologist or assistant will collect you from the waiting room 
• In some instances, you will be required to change into a gown 
• The technologist or assistant will discuss the procedure with you and what to expect 
• If you have any questions, please discuss them with our team at any time 
• Following your procedure, you will be asked to return to reception and pay your bill if required 
• Please notify the reception team if you have a follow up appointment date with your referring doctor 
• Your images will be reviewed and reported by one of our specialist Radiologists and sent electronically to your referring doctor 
• In most instances, the results will be available for the referring doctor within 2-3 business days, however some reports may take longer 
• For more detail about your particular service and what to expect, see our services page. 

• If your doctor has advised you that the referral is urgent 
• If you are unable to locate the correct procedure via our online booking system 
• If you have an enquiry about an appointment scheduled within the next 48 hours 
• If you are unsure what procedure you require 
• If you need assistance locating the clinic for your appointment 
• You require multiple procedures 
• If the patient is under 16 years of age

Our Patient Care Coordinator team can be contacted on 03 962 5700. 

• Please contact 03 962 5702 to book an appointment on behalf of your patient or to request urgent results 
• For additional referrer support click here
• If you require the assistance of one of our dedicated relationship managers click here. Our team can provide individual support to referrers and create a seamless referrer experience.